FAQ

Got Questions? We've got answers!

How do your subscription plans work?
You won’t ever have to worry about running out of grooming or shaving products, because our subscriptions plans will keep them coming right to your front door. 

First, you pick the kit that works best for you and the subscription frequency of your choice. Cancel any time before we process your next order. We’ll send you an email 5 days before to remind you. Only one subscription plan per user or account. 
What products should I be using?
If you’re new to the world of skincare (or just looking for a quick daily routine) the best way to start is to use a Face Wash twice a day, morning and evening, always followed by a Moisturizer. This will help to cleanse, refresh and hydrate your skin without leaving feeling dry or greasy.

If you’d like to step up your regimen we’d suggest try adding in a Face Scrub two to three times a week in place of your Face Wash. It is not necessary to exfoliate more than three times a week and you should always follow with a Moisturizer.
Whatever your skin type (normal, sensitive, oily or mature) you’ll be able to find the ideal routine for you.
Where do you ship?
All 50 states, baby (even P.O. boxes). Currently, we do not ship outside of the United States. 
Do you test on animals?
Definitely not. All Bulldog products are certified by Cruelty Free International. This means we do not use any animal derived ingredients and work only with ingredient suppliers that comply with our policy on animal testing. 
How do I manage my subscription plan?
If you’re on a grooming hiatus or are getting a surplus of supplies, you can pause, restart or cancel your subscription right from your account. That’s where you can also manage your shipping address and payment method for your subscription.  
How can I pay?
We accept Visa, MasterCard and American Express. PayPal, too. You’ll be charged by Edgewell Personal Care once your order ships.
Where do you ship?
All 50 states, baby (even P.O. boxes). Currently, we do not ship outside of the United States. 
How much is shipping?
Orders over $25 ship free, free, free! Shipping for our subscription plans are free. 
Can I change or cancel my order?
You can view all your orders from your account. But once you submit an order, it’s already in the works and cannot be changed or canceled. Subscription plans can be canceled at any time before your next order processes. We’ll send you an email 5 days before to remind you. Contact us if you don’t have an account or have questions. 
When will I receive my order?
In 3-5 business days with standard shipping. You can track your order from your account, otherwise contact us.  
Do you take returns?
Sadly, not at this time. However, if you’re unsatisfied for any reason, please contact us and we’ll see how we can help. 
Do you provide gift messaging on orders?
Yes, you can create a personalized message to add your order. Simply select “Make this order a gift” within your Cart, enter your message, and voila, you’ve gifted that order. We’ll then include that message within the box we ship to you. Please note that Gift Messages are only applicable to one-time purchases for the entire order. 
I’m unable to see the “Make this order a gift” option for a subscription plan?
Unfortunately, at this time, we do not offer gifting options for subscription plans. This is only applicable for one-time orders.
Can’t sign in or forgot your password?
No problem! At sign in, just click “Forgot password” and we’ll send you an email to reset it. Still have problems? Contact us. 
How do I update my preferences?
You can update your profile, shipping and payment information all from your account. If you have a subscription, you can also manage it there. 
Is my account secure?
Yup! Security is our middle name. Or it would be if we had one.
How do your subscription plans work?
You won’t ever have to worry about running out of grooming or shaving products, because our subscriptions plans will keep them coming right to your front door. 

First, you pick the kit that works best for you and the subscription frequency of your choice. Cancel any time before we process your next order. We’ll send you an email 5 days before to remind you. Only one subscription plan per user or account. 
Which frequency is right for me?
That all depends on how often you plan on using our products. Use this as a guide:
  • Every 1 Month: “I’ll use them twice a day”
  • Every 2 Months: “I’ll use them once a day”
  • Every 3 Months: “I’ll use them a few times a week”
How do I manage my subscription plan?
If you’re on a grooming hiatus or are getting a surplus of supplies, you can pause, restart or cancel your subscription right from your account. That’s where you can also manage your shipping address and payment method for your subscription.  
How do I cancel my subscription?
Don’t leave us! Oh, ok. You can remove your subscription from your account at any time before your next order processes. Thanks for giving us a try. 
Will the price of subscription change?
We do occasionally change our prices, but don’t worry, we’ll notify you well in advance if we do.
Why are there different types of products?
Here at Bulldog we have made specific ranges for normal skin, sensitive skin, oily skin and mature skin. Each of our ranges contains specially selected ingredients to help with the specific problems faced by men’s skin. That’s why there’s a moisturizer in our Original, Sensitive, Oil Control and Age Defence ranges.
What products should I be using?
If you’re new to the world of skincare (or just looking for a quick daily routine) the best way to start is to use a Face Wash twice a day, morning and evening, always followed by a Moisturizer. This will help to cleanse, refresh and hydrate your skin without leaving feeling dry or greasy.

If you’d like to step up your regimen we’d suggest try adding in a Face Scrub two to three times a week in place of your Face Wash. It is not necessary to exfoliate more than three times a week and you should always follow with a Moisturizer.
Whatever your skin type (normal, sensitive, oily or mature) you’ll be able to find the ideal routine for you.
How should I use the beard products?
Use the Original Beard Shampoo & Conditioner on wet hair to wash the beard and then rinse off (as you would a Shampoo & Conditioner for the head). Dry off the hair with a towel, pour a few drops of Original Beard Oil into the palms, rub together and then apply through the beard. This will help improve the shine of the hair and soften, tame and condition the beard. Alternatively (or additionally) apply a small amount of Original Beard Balm to the hair to style, condition and moisturize.

How frequently you need to follow these steps depends on the size of the beard and thickness of the hair. We’d suggest you start off twice a week and see if you need to play around with the frequency.
What’s the expiration date for my product?
The before opening date for all Bulldog products is three years from manufacture. The ‘open pot’ logo on the back of the pack denotes the guidance on after opening usage. Typically for Bulldog products this is 12 months but for some of our range it is 6 months.
When was my product manufactured?
There’s a batch code crimped into the top of the tube (or printed onto the carton or bottle), email us this number and we’ll let you know!
There’s product left in my tube
We use the fewest possible components in our packaging (along with 50% sugarcane plastic in our tubes) to reduce waste as much as possible. The best way of getting the most out of your tube is to hold onto the top and swing it backwards and forwards a few times (like you’re bowling, just without letting go!). The centrifugal force then pushes the fill down to the lid end. And it’s science for another win.
My tube isn’t full!
Fear not! Our tubes are filled to the volume listed on the front of the pack (i.e. Original Moisturizer) and we carry out stringent checks during the filling process to ensure that the declared volume is met. The reason why the fill does not go all the way to the top is that then it wouldn’t be possible to close and seal during manufacture. The volume of the empty space at the top is less in volume than the filled space at the bottom due to the shape of the tube.
Any tips for oily/greasy skin?
Yes, lots of things can contribute to oily or greasy skin such as diet and pollution, but that doesn’t mean you can’t try and control the effects. We suggest a few options:

•    Start off with our Oil Control Face Wash twice a day, morning and evening, to remove excess oil and leave the skin feeling refreshed and deeply cleansed. Always follow with our Oil Control Moisturizer for lightweight hydration and a mattified finish.
•    Our Oil Control Face Scrub has been specially formulated with black charcoal to exfoliate the skin. It is not necessary to exfoliate more than three times a week.
•    Once a week (or twice if required) use the Oil Control Face Mask before using the Oil Control Moisturizer. This will minimize excess oil and deeply cleanse the skin.
What if I have sensitive skin?
Don't worry, we've got you covered. All our Sensitive products have been specially formulated fragrance-free to help minimize irritation. We suggest a few options:

•    Use our Sensitive Face Wash twice a day, morning and evening, always followed by our Sensitive Moisturizer. This will help to cleanse, refresh and hydrate your skin without leaving it feeling dry or greasy.
•    Two to three times a week substitute our Sensitive Face Wash for our Sensitive Face Scrub to exfoliate the skin. Our Sensitive Face Scrub is a great way to prep the skin prior to shaving but it also deeply cleanses the skin whether you are clean shaven or have facial hair. It is not necessary to exfoliate more than three times a week.
 
Mature Skin Tips?
We get it, while growing older has its benefits, we could all use little help to look our best. Our Age Defense range has been developed with a powerful blend of antioxidants to help fight free radical damage. We suggest a few options:

•    Start off with our Age Defense Moisturizer proven to reduce the appearance of fine lines and wrinkles after 4 weeks. It’ll also brighten the complexion and leave your skin feeling moisturized and nourished. Use twice a day, morning and evening.
•    Finish off with our Age Defense Eye Roll-On. Formulated to help reduce the appearance of fine lines, dark circles and puffiness. Use throughout the day as required.
How does your friend referral program work exactly?
It's easy. Refer friends who are new to Bulldogskincare.com and you'll both receive an email with a $5 off code once they make a purchase. You can refer as many friends as you want, the more the merrier! Learn more about our Referral Program.
How do I redeem a referral promo code?
Once you receive the code in your email, just enter it in the promo field when you check out. The code is applicable on all one-time orders (excludes shipping and subscriptions) and is valid once your friend completes a purchase. You’ll need to redeem the code in $5 increments. Learn more about our Referral Program
How does your email sign up offer work?
Once you have signed up to our email list for deals, tips and more, you will receive a code in your email. The discount is valid for 15% off your first purchase at Bulldogskincare.com. It must be redeemed by expiration date noted in code and is valid for one-time use only. You’ll need to enter the promo code at checkout and it is not valid on subscription plans or previous purchases. Limit one per customer. Offer cannot be combined with other promotions or offers. The 15% off discount can applied to your order prior to sales tax and does not apply to shipping. It is not redeemable for cash.  Bulldogskincare.com reserves the right to modify or discontinue this offer at any time without notice. This offer valid in U.S. AND TERRITORIES.
I signed up for the newsletter, but didn’t get a discount. Can you help?
Users are only eligible for one coupon code per email address signed up for the newsletter. Unfortunately, if you have already registered for our newsletter, you will not receive another coupon code. 
Do you test on animals?
Definitely not. All Bulldog products are certified by Cruelty Free International. This means we do not use any animal derived ingredients and work only with ingredient suppliers that comply with our policy on animal testing. 
Are your products vegan?
They sure are. All our products are suitable for vegans and vegetarians.
Are your product gluten free?
Yup, all Bulldog Skincare products are gluten free.
Do your products contain nuts?
Unfortunately, we can’t guarantee that customers who suffer from allergies will not react to our formulations.

In addition to some types of nuts being present in this product as specified above, materials derived from nuts are commonly used in cosmetic and toiletry formulations and as such our manufacturers and suppliers do handle these materials.
Do your products contain microbeads?
No! Bulldog products have never contained microbeads or microplastics, we use natural alternatives. Microbeads are tiny pieces of plastic commonly used in exfoliators, but they are so tiny that water treatment plants cannot filter them out effectively. This means that they end up in our seas, and once there, they can cause big problems for marine wildlife. Not good.

We made this decision back in 2007 when we launched Bulldog and are delighted that legislation (and the rest of the industry) have caught up with our thinking!
A-ha! You say you don’t have plastic in your ingredients, but I can see the ingredient Acrylate cross polymer!
Acrylate cross polymer is not a plastic, it’s a thickener commonly used in cosmetics and therefore completely unrelated to microbeads.
Are Bulldog moisturizers non comedogenic?
There’s no scientific definition of non-comedogenic so it’s hard for us to answer. What we can say is that our moisturizers are specially formulated for male skin and therefore shouldn’t block pores. All skin reacts differently to different moisturizers and we have taken care developing and formulating our moisturizers to try to reduce the likelihood of out-breaks. Lots of different things can cause skin out-breaks and weather, diet, lifestyle can have a big influence.

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